The Psychology of Hotel & Restaurant Service

Whether you are just starting out or have Hospitality experience, this course will change how you deliver service. Through understanding your own personality with True Colors personality dimensions you will also learn how to read the personality of those you are serving so that you can adapt your approach in ways that are imperceptible but extremely impactful.

This course goes beyond the hard skills of service to reveal how you can attune to your guests not just to enhance their experience but also to more easily prevent and resolve conflict. Former participants have also reported better working and personal relationships.

Instructor information:

Daniel Jordi is an experienced instructor of Hospitality Management at Vancouver Island University.  He has over 20 years of practical experience in the food and beverage industry.  Daniel has worked as the Food and Beverage Director at high end resorts, is a level two trained Sommelier, and a well-regarded Food and Beverage service consultant.  He is also a certified True Colors personality dimensions trainer, has taken mediation courses at the Justice Institute of British Columbia and has a Commerce Degree from the University of British Columbia.   

Nanaimo Campus  May 09, 2020  10am to 2pm

Cost: $200    Course Code: MGRS 001 I20N01

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